Help & FAQs
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👨‍💼 Support
How do I contact Kem customer support?
You can contact Kem customer support through our dedicated support portal at support.kem.com or by sending an email to [email protected].
Does Kem offer support via phone, live chat, or email?
Kem currently offers support through email and live chat.
What information do I need to provide when contacting support?
Please include:
- Your account email address
- Phone Number
- Screenshots (if applicable)
- A detailed description of the issue
- Your device and browser information
- Your account email address
- Phone Number
- Screenshots (if applicable)
- A detailed description of the issue
- Your device and browser information
Where can I report bugs or technical issues?
Technical issues can be reported through:
- The in-app "Support" button
- Direct email to [email protected]
- The in-app "Support" button
- Direct email to [email protected]
Is there an in-app help center or knowledge base?
Yes, Kem features a comprehensive help center accessible via the "?" icon in the app. Our knowledge base contains tutorials, FAQs, and troubleshooting guides.
How quickly can I expect a response from the support team?
Standard response times:
- Priority issues: Within 2 hours
- Regular inquiries: Within 24 hours
- Non-urgent matters: Within 48 hours
- Priority issues: Within 2 hours
- Regular inquiries: Within 24 hours
- Non-urgent matters: Within 48 hours
Are there extended support hours or 24/7 help available?
Our support team operates Monday through Friday, 9 AM to 6 PM . Enterprise customers have access to 24/7 emergency support. The knowledge base and automated help center are available around the clock.
What should I do if I don’t receive a response from support?
- Check your spam/junk folder for an email reply.
- If you haven’t received a response within the expected timeframe, try reaching out via live chat or submitting a new request.
- If you haven’t received a response within the expected timeframe, try reaching out via live chat or submitting a new request.
Can I request a callback from support?
Kem does not currently offer phone support or callbacks, but you can reach out via live chat or email for assistance.
How do I submit feedback or feature requests?
We love hearing from users! You can submit feature requests via the feedback form in the app or email us at [email protected]