Complaints Policy
How to make a complaint

If you have a complaint, the best way is to contact us via the in-app support.

Alternatively, you can submit an email complaint at [email protected].

For any other enquiries, please visit our Help page or contact us via the in-app support console.

Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days.

If you believe you've been a victim of fraud or if you suspect your account is at risk, to get a quicker reply from us, please follow include “Fraud” in your subject line.

Do you have any questions left? We'd be happy to assist you! Just drop us an email!
[email protected]