Download for AndroidAndroid

Frequently asked questions

Can't find what you're looking for? Email us and we'll get back to you.

Account & Settings

Payments

Adding Money

Security & Privacy

Withdrawing Money

Go to the home page
Click on withdraw
Select the currency, and click on next
Click on connect a bank, and click on continue after that
Enter your Bank routing details and click on next
Review your transaction and click on confirm

Support

Cards

Download for iOSiOS

Download for AndroidAndroid

Frequently asked questions

Can't find what you're looking for? Email us and we'll get back to you.

Account & Settings

Payments

Adding Money

Security & Privacy

Withdrawing Money

Go to the home page
Click on withdraw
Select the currency, and click on next
Click on connect a bank, and click on continue after that
Enter your Bank routing details and click on next
Review your transaction and click on confirm

Account & Settings

How do I sign up for a Kem account?

Can I change the phone number or email associated with my Kem account?

How do I reset or change my password?

What information do I need to update my profile?

Can I customize my username or display name?

How do I deactivate or delete my Kem account?

Is there a fee to maintain my Kem account?

How do I enable notifications or turn them off?

Can I set a profile photo or avatar?

How can I update my personal info?

What should I do if I forgot my password?

Can I have multiple accounts on Kem?

Can I change my username?

Do I need to do KYC to verify my account?

Does the app supports dark mode?

Can I set spending or transfer limits on my account?

Can I temporarily deactivate my account?

What happens if I don’t use my account for a long time?

Can I recover my account after deactivation?

How do I log out of my Kem account?

Payments

How do I send or request money from another Kem user?

Is there a fee for sending or receiving payments?

What payment methods does Kem support (debit, credit, bank account)?

Are there daily or monthly limits on how much I can send?

Can I schedule recurring payments?

How do I cancel a payment I’ve sent by mistake?

What happens if the recipient doesn’t accept the payment?

Which currencies does Kem support?

How do I view all my past transactions?

Why is my payment pending or on hold?

Can I have multiple payment methods linked to my account?

Does the app charge fees for P2P sending?

Can I make a transaction or a request to a Non-Kem user?

Can I see my transactions for a specific month or week?

How are transaction fees (gas fees) calculated?

Can I send or request money / crypto from a Non-Kem user?

Can I use Kem for international transactions?

How long does it take for a transaction to be processed?

What should I do if my transaction fails?

Can I add multiple bank accounts or cards to my Kem account?

Can I split a payment with multiple people?

What happens if I send money to the wrong person?

Is there a way to track my pending transactions?

Does Kem offer refunds for completed transactions?

Can I send money to someone without a Kem account?

What happens if a crypto transaction is stuck or delayed?

Adding Money

How do I add funds from my bank account to Kem?

Can I add money with a credit or debit card?

Is there a minimum amount I can add?

How long does it take for added funds to appear in my Kem balance?

Will I be charged any fees for adding money?

Why did my money transfer fail or get declined?

Do I need to verify my bank account before adding money?

Can I set up automatic transfers into my Kem balance?

Can i add multiple wallets?

Can I connect my wallet to third-party apps?

Can I deposit from an external exchange (Binance, Coinbase, etc.)?

What cryptocurrencies can I deposit?

How long does it take for my deposit to appear?

Why is my deposit pending?

Can I add money using Apple Pay or Google Pay?

Can I receive crypto from another wallet into my Kem account?

Can I add money to Kem without linking a bank account?

Can I fund my account with cash?

Does Kem support international bank transfers for adding money?

Can I fund my Kem account with stablecoins like USDT?

What should I do if my deposit isn’t showing up?

Security & Privacy

How do I secure my Kem account?

Is my personal information safe with Kem?

What should I do if I suspect unauthorized access to my account?

How do I lock my Kem card if I notice suspicious activity?

How do I report a suspicious transaction?

How does Kem protect against fraud?

What happens if I lose my phone?

Can I change my login credentials?

How can I delete my account permanently?