Help & FAQs
Just type your question below to get an answer.
🏧 Withdrawing Money
How do I withdraw funds from my Kem balance to my bank account?
1. Go to the home page
2. Click on withdraw
3. Select the currency, and click on next
4. Click on connect a bank, and click on continue after that
5. Enter your Bank routing details and click on next
6. Review your transaction and click on confirm
2. Click on withdraw
3. Select the currency, and click on next
4. Click on connect a bank, and click on continue after that
5. Enter your Bank routing details and click on next
6. Review your transaction and click on confirm
Can I withdraw money to a debit card or other payment methods?
No, you cannot withdraw money to a debit card however you can register for a Kem card and spend it on Apple Pay.
Are there withdrawal fees?
Yes, Kem may charge a small fee for withdrawals. The exact fee depends on the withdrawal method and currency you’re using. You can check the fees in the app before confirming your transaction.
How long does it take for my withdrawal to process?
It depends on the network, but usually few minutes to 30 minutes. It can sometimes take longer due to delays and bank holidays.
Why is my withdrawal pending or delayed?
Your withdrawal might pend or delay for few reasons, it could be due to congestion, wrong network, stuck or failed transaction etc.
Can I cancel a withdrawal that’s already in progress?
Once a withdrawal is processed, it cannot be canceled.
What happens if my withdrawal fails?
The funds will go back to your balance
How can I withdraw my money to an external wallet?
Simply paste the address that you want to send to, and double check to make sure that the address is correct. Make sure you also are using the correct network before initiating the transaction.
Do weekends or holidays affect withdrawal times?
Bank withdrawals may take longer on weekends or public holidays, while crypto withdrawals usually remain unaffected.