Help & FAQs
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🏦 Payments
How do I send or request money from another Kem user?
- You can send or request money on Kem by the basic flow or by using a QR code, the basic flow is:
1. Go to transactions page
2. Enter the amount you’d like to send or request and make sure it’s in the correct currency, then click on send
3. Select the person from your contacts
4. Leave a note if you’d love to, and pick a payment method
5. Click on send
- Sending or requesting money by a QR code:
1. Go to the transaction page
2. Enter the amount you’d like to send or request and make sure it’s in the correct currency
3. Click on the QR code sign on the right corner on the top
4. Click on my profile, after that click on the share button and select where you’d like to share your QR code.
If you’d like to make the transaction in person, click on scan, then scan the other persons QR code, and click on send (or request)
1. Go to transactions page
2. Enter the amount you’d like to send or request and make sure it’s in the correct currency, then click on send
3. Select the person from your contacts
4. Leave a note if you’d love to, and pick a payment method
5. Click on send
- Sending or requesting money by a QR code:
1. Go to the transaction page
2. Enter the amount you’d like to send or request and make sure it’s in the correct currency
3. Click on the QR code sign on the right corner on the top
4. Click on my profile, after that click on the share button and select where you’d like to share your QR code.
If you’d like to make the transaction in person, click on scan, then scan the other persons QR code, and click on send (or request)
Is there a fee for sending or receiving payments?
There is a small fee for sending, but receiving is completely free
What payment methods does Kem support (debit, credit, bank account)?
Kem supports Apple Pay , Debit and Credit card, and your wallet balance
Are there daily or monthly limits on how much I can send?
No, Kem does not have a limit on the transaction amount
Can I schedule recurring payments?
We don’t have this feature at the moment
How do I cancel a payment I’ve sent by mistake?
At the moment, it’s not possible to cancel a payment. Talk to support for help.
What happens if the recipient doesn’t accept the payment?
Once you click on send the transaction is made, you don’t need to worry about the recipient accepting the payment.
Which currencies does Kem support?
Kem supports KWDT, USDT, XAUT (Gold), BTC and ETH
How do I view all my past transactions?
By going to the activity page
Why is my payment pending or on hold?
There are few reasons for pending transactions, it could be Network Congestion, Not Enough Funds in Wallet or other reasons.
Can I have multiple payment methods linked to my account?
Yes, you can add Multiple payment methods to your account
Does the app charge fees for P2P trades?
Yes, we do charge a small fee for P2P trades
Can I make a transaction or a request to a Non-Kem user?
Yes, after entering the amount, and choosing the currency,
1. Click on send or request
2. Choose the person from your contacts list
3. If they’re not a Kem user, you can send an SMS invitation with the transaction / request
1. Click on send or request
2. Choose the person from your contacts list
3. If they’re not a Kem user, you can send an SMS invitation with the transaction / request
Can I see my transactions for a specific month or week?
Yes,
1. Go to the activity page
2. Click on the filter next to the search bar
3. Enter the time period you’d like to review, and click on apply filter
1. Go to the activity page
2. Click on the filter next to the search bar
3. Enter the time period you’d like to review, and click on apply filter
How are transaction fees (gas fees) calculated?
Fees are calculated based on the transaction amount, it’s a small percentage
Can I send or request money / crypto from a Non-Kem user?
Yes, after entering the amount, and choosing the currency,
1. Click on request
2. Choose the person from your contacts list
3. If they’re not a Kem user, you can send an SMS invitation with the request
1. Click on request
2. Choose the person from your contacts list
3. If they’re not a Kem user, you can send an SMS invitation with the request