Download for AndroidAndroid

Frequently asked questions

Can't find what you're looking for? Email us and we'll get back to you.

Account & Settings

Payments

Adding Money

Security & Privacy

Withdrawing Money

Support

Cards

The Kem Card is accepted at all merchants that accept Apple Pay in physical stores, and the card number works on any e-commerce or digital purchase.

Download for iOSiOS

Download for AndroidAndroid

Frequently asked questions

Can't find what you're looking for? Email us and we'll get back to you.

Account & Settings

Payments

Adding Money

Security & Privacy

Withdrawing Money

Support

Cards

The Kem Card is accepted at all merchants that accept Apple Pay in physical stores, and the card number works on any e-commerce or digital purchase.

Account & Settings

How do I sign up for a Kem account?

Can I change the phone number or email associated with my Kem account?

How do I reset or change my password?

What information do I need to update my profile?

Can I customize my username or display name?

How do I deactivate or delete my Kem account?

Is there a fee to maintain my Kem account?

How do I enable notifications or turn them off?

Can I set a profile photo or avatar?

How can I update my personal info?

What should I do if I forgot my password?

Can I have multiple accounts on Kem?

Can I change my username?

Do I need to do KYC to verify my account?

Does the app supports dark mode?

Can I set spending or transfer limits on my account?

Can I temporarily deactivate my account?

What happens if I don’t use my account for a long time?

Can I recover my account after deactivation?

How do I log out of my Kem account?

Payments

How do I send or request money from another Kem user?

Is there a fee for sending or receiving payments?

What payment methods does Kem support (debit, credit, bank account)?

Are there daily or monthly limits on how much I can send?

Can I schedule recurring payments?

How do I cancel a payment I’ve sent by mistake?

What happens if the recipient doesn’t accept the payment?

Which currencies does Kem support?

How do I view all my past transactions?

Why is my payment pending or on hold?

Can I have multiple payment methods linked to my account?

Does the app charge fees for P2P sending?

Can I make a transaction or a request to a Non-Kem user?

Can I see my transactions for a specific month or week?

How are transaction fees (gas fees) calculated?

Can I send or request money / crypto from a Non-Kem user?

Can I use Kem for international transactions?

How long does it take for a transaction to be processed?

What should I do if my transaction fails?

Can I add multiple bank accounts or cards to my Kem account?

Can I split a payment with multiple people?

What happens if I send money to the wrong person?

Is there a way to track my pending transactions?

Does Kem offer refunds for completed transactions?

Can I send money to someone without a Kem account?

What happens if a crypto transaction is stuck or delayed?

Adding Money

How do I add funds from my bank account to Kem?

Can I add money with a credit or debit card?

Is there a minimum amount I can add?

How long does it take for added funds to appear in my Kem balance?

Will I be charged any fees for adding money?

Why did my money transfer fail or get declined?

Do I need to verify my bank account before adding money?

Can I set up automatic transfers into my Kem balance?

Can i add multiple wallets?

Can I connect my wallet to third-party apps?

Can I deposit from an external exchange (Binance, Coinbase, etc.)?

What cryptocurrencies can I deposit?

How long does it take for my deposit to appear?

Why is my deposit pending?

Can I add money using Apple Pay or Google Pay?

Can I receive crypto from another wallet into my Kem account?

Can I add money to Kem without linking a bank account?

Can I fund my account with cash?

Does Kem support international bank transfers for adding money?

Can I fund my Kem account with stablecoins like USDT?

What should I do if my deposit isn’t showing up?

Security & Privacy

How do I secure my Kem account?

Is my personal information safe with Kem?

What should I do if I suspect unauthorized access to my account?

How do I lock my Kem card if I notice suspicious activity?

How do I report a suspicious transaction?

How does Kem protect against fraud?

What happens if I lose my phone?

Can I change my login credentials?

How can I delete my account permanently?