Help & FAQs
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💳 Cards
Where can I use my Kem Card?
Users can add the Kem Card into Apple Pay, and use the card in any physical store/business, and for all online purchases.
How can I apply for a Kem Card?
To apply, download the Kem App and complete sign-up. Navigate to the "Card" section, review the card terms, accept the conditions, and activate your card.
Is there a fee for setting up my Kem Card, is there a minimum?
No, setting up your card is completely free and instant, no more long waits and there is no minimum balance to activate or use the card.
Where can I use my Kem Card?
The Kem Card is accepted at all merchants that accept Apple Pay in physical stores, and the card number works on any e-commerce or digital purchase.
How do I activate my Kem Card?
Pick your card, confirm your details, and add to your Apple Wallet. We only offer Digital cards so once you sign up in the app and are approved you are ready to spend your crypto.
Am I eligible for the Kem Card?
The Kem Card is available to all Kem customers with no minimum balance and no hidden fees, just activate your card in the card section of the app, and spend your crypto at your favorite businesses.
Are there any fees associated with the Kem Card?
There is a 1% transaction fee on all purchases for physical and digital purchases.
How do I manage my Kem Card settings?
Access your card settings through the Kem website or mobile app. In the "Card" section, you can manage your card settings, update account details.
What should I do if my Kem Card is lost or stolen?
Immediately lock your card through the Kem app by pressing lock card in the cards page. Contact Kem support to report any issues.
How to add my card to Apple Pay?
Simply just copy your card details and go into your Apple Wallet and paste the details to add the card. Make sure to use the same name as on your account and you’re good to go.